180-Day Return Window

Eligible ceraviel™ products may be returned within 180 days after confirmed delivery, subject to the conditions described in this policy.

Preference-Based Returns

For preference-based returns, products should generally remain in substantially the same condition in which they were received.

Wall-Mounted Products

Preference-return eligibility may be affected where shelves, towel racks, shower caddies, soap holders or other mounted products have been drilled, permanently fixed, cut, modified or materially damaged after installation.

Mirrors

Preference returns should not involve customer-caused cracks, chips, scratches or breakage. If a mirror arrives damaged, contact Customer Support before use or installation.

Bath Mats & Textile Items

For preference returns, heavily used, permanently stained, damaged or substantially soiled textile products may not remain eligible where permitted by law.

Toilet & Hygiene Accessories

For preference returns, used toilet brushes and certain hygiene-sensitive bathroom products may be subject to return restrictions where permitted by applicable law.

How to Request a Return

Contact service@ceraviel.com with your order number, product name and reason for the request. Include photographs where relevant.

Return Authorization

Do not send merchandise until authorized return instructions have been provided.

Preference Return Shipping

For eligible preference-based returns, the customer generally pays return shipping unless applicable law requires otherwise.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for preference-based returns.

Damaged Products

If a mirror, shelf, rack, organizer, tray, holder or other product arrives damaged, contact Customer Support as soon as reasonably possible.

Missing Components

If mounting hardware or another component described as included is missing, contact Customer Support before purchasing substitute parts or modifying the product.

Incorrect Products

If you receive a different product from the item ordered, contact Customer Support before returning it.

Our Error

For confirmed damaged, defective, incorrect or incomplete products, an appropriate solution may include prepaid return shipping, reimbursement of reasonable return shipping, replacement, refund or another no-cost resolution.

Non-Returnable Items

Where permitted by law, preference-based returns may exclude:

• Gift cards.
• Digital products.
• Final-sale items clearly identified before purchase.
• Customized products.
• Items materially damaged through misuse.
• Certain used hygiene-sensitive products where applicable.

Exchanges

Direct exchanges may not always be available. Customer Support may offer a replacement where appropriate or advise completing an approved return followed by a new order.

Refund Review

Returned merchandise may be inspected after it reaches the authorized return destination.

Refund Method

Approved refunds are generally returned to the original payment method where possible.

Refund Timing

Once an eligible refund is approved, ceraviel™ generally initiates it within 5–10 business days after approval.

Refund Not Received

If more than 10 business days have passed after we confirmed refund issuance and the refund has not appeared, contact Customer Support.

EU Withdrawal Rights

Where applicable to an eligible distance purchase, consumers may have a statutory right to cancel or withdraw within 14 days, subject to applicable legal conditions and exceptions.

Mandatory Consumer Rights

Nothing in this policy limits mandatory consumer rights available under applicable law.

Return Support

Email: service@ceraviel.com
Phone: +8613341135683
Customer Service Hours: 8:00 AM – 10:00 PM Daily