Processing · Delivery · Tracking
Shipping Policy
Shipping information for ceraviel™ bathroom accessories and organization products.
Processing
Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.
Business Days
Business days generally exclude Saturdays, Sundays and applicable public holidays.
United States
Estimated standard transit is generally 10–15 business days after dispatch.
Canada, UK & Australia
Estimated standard transit is generally 11–16 business days after dispatch.
Other International Destinations
Estimated standard transit is generally 15–20 business days after dispatch.
Tracking
Initial carrier movement commonly appears approximately 1–3 business days after label creation.
Protective Packaging
Mirrors, shelves, holders, racks and other products may require protective packaging to reduce movement and transit damage.
Mounting Components
Where mounting components are included, they may be packed separately within the parcel. Check all packaging before reporting a missing component.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Customs & Import Charges
International shipments may be subject to duties, VAT, import taxes, brokerage fees or similar destination-country charges. Unless checkout states otherwise, such charges may remain the recipient's responsibility.
Delivery Delays
Weather, carrier capacity, customs processing, public holidays, transport disruption or address issues may affect delivery estimates.
Delivered but Not Found
Check household members, reception areas, parcel lockers, building management and other safe delivery locations before contacting Customer Support.
Damaged Shipment
If a mirror, shelf, organizer or other bathroom product arrives damaged, retain the item, packaging and shipping label where reasonably possible.
Shipping Support
Email: service@ceraviel.com
Phone: +8613341135683
Customer Service Hours: 8:00 AM – 10:00 PM Daily